DHL International Express service

DHL, founded from the United States, is a joint venture between Germany and the United States of America express cargo company, is currently one of the world’s largest air express cargo companies. DHL is the world leader in express, transcontinental and air freight, and the world’s number one Marine and contract logistics provider. DHL provides customers with a full range of logistics solutions from documentation to supply chain management. Luv is the first level agent of DHL Express in Hong Kong. With reasonable price and fast delivery, LUV is your preferred international express service.
_

Advantages and disadvantages of DHL international Express

We have conducted in-depth cooperation with Hong Kong DHL to better serve customers and choose better quality logistics solutions for customers

Advantages

DHL Express Also Has A Perfect International Network, Fast Time, High Security

At present, DHL Express has 22 global and regional hubs, more than 1,500 service facilities and more than 50,000 service outlets, 250 special aircraft and more than 30,000 delivery vehicles, serving 2.6 million customers worldwide, fully covering the major cities and commercial core areas of the world. Therefore, the most advantageous feature of DHL international express is that it basically adopts the direct flight mode, including the direct flight from mainland China and Hong Kong. The advantage is that the transit times of goods are less, there is no need for multiple security checks and sorting, and the loss rate is low and the security is high. Like North America, Europe, Australia, can achieve 2-5 working days to complete the signing. Southeast Asia, 1-3 days to complete the signing, generally not easy to warehouse, good stability.

DHL Has Rich Experience In International Customs Clearance Operation

DHL has long-term accumulation of logistics solutions and customs clearance personnel with professional knowledge in various countries, and maintains high operational efficiency in transport time, customs clearance efficiency, operation safety, customer service and other aspects. Its express clearance system has also been connected with the customs system, simplifying the operation of import and export process. The advanced “air clearance” system enables some express items to be cleared before they reach their destination, allowing faster delivery to customers upon arrival.

Disadvantages

Price Is High

At the same time, DHL’s tariff is the highest among the four express services, and there are many surcharges, such as remote surcharge, overweight surcharge, extra long surcharge, etc.

There are many restrictions on delivery

DHL Express Officially Does Not Accept Any Sensitive Products, Including Electric Goods, Liquid Goods, Paste Goods, Cosmetics, Imitation Goods, Pure Batteries, Etc. Some Agent Accounts Can Be Connected With Internal Electricity And Supporting Electricity, Please Refer To The Business For Details.

Some countries have no advantage

DHL does not provide quality and good service in all countries. For example, the advantages of Central Asia and Africa are not obvious, and it is difficult to deliver to Indonesia and Russia. Some countries can use alternative couriers.

Ask Us

Quick contact form

    DHL specific operation guide

    DHL billing (including price, surcharge, tariff)
    DHL Price

    DHL volume weight = length cm X width cm X height cm /5000. If the volume weight is greater than the actual weight, the charge will be based on the volume weight, that is, the larger one.

    DHL surcharge

    Remote surcharge: A remote surcharge will be imposed on express shipments to remote areas (except the United States). The standard is 3.6/KG. The minimum charge for each ticket is 180 Yuan. DHL query remote site at: http://remoteareas.dhl.com/jsp/first.jsp, the website is not absolutely clear, but in the end all will be subject to the DHL bill. If the DHL bill shows that a remote charge needs to be added, our company will automatically charge this remote charge.
    For other special expenses, such as textile expenses, please refer to our business for details
    Fuel surcharge: DHL’s fuel surcharge is included in shipping charges

    DHL tariff

    In terms of the specific customs clearance cost, the customs duty is usually higher if the declared value is higher. If the declared value is too low than the actual value, it will also be higher.) If the recipient refuses to pay the customs duty, the customs duty will automatically be borne by the sender.

    Volume weight restriction and excess weight surcharge

    The longest side of a single package is not more than 1.2m, and the longest side of a single package is not more than 70KG. For the long and overweight single package, please consult our business before delivery.
    1) For the goods sent to Nigeria, the weight of a single piece should not exceed 50KG, and the weight of a single shipment should not exceed 50KG. It is suggested to split into multiple shipments, and the weight of each shipment should not exceed 50KG;
    2) For express mail to Angola, the weight of a single piece should not exceed 50KG, and the weight of a single ticket should not exceed 250KG;
    3) The weight of a single piece sent to Tunisia should not exceed 30KG, and the weight of a single ticket should not exceed 40KG;
    4) For express mail to Algeria, each piece cannot exceed 40KG.
    The surcharge for excess weight is calculated as follows:
    1) For 1 tracking number (i.e. one shipment), no matter how many pieces there are, there will be a surcharge if the length of one or more pieces exceeds 120CM or the weight exceeds 70KG;
    2) 1 tracking number (i.e., one shipment). No matter how many pieces there are, if one side of one piece is longer than 120CM and the weight of the other piece is more than 70KG, there will be a surcharge, that is, 1 tracking number (i.e., one shipment) will only be charged one surcharge at most.

    DHL Packing Requirements

    (1) Packaging of goods: any goods need outer packaging, refuse to thin paper/ear/sealed packaging, fragile goods and overweight goods must be packed by themselves;

    (2) The waybill number: the waybill number and country in accordance with the waybill should be affixed or written on the waybill clearly with a big pen; Please do not copy and paste the entire waybill on each case.

    (3) Check the weight: the weight handover is subject to the on-site weighing, and the delivery list signature is effective. If the weight is inconsistent, the delivery person can choose the check of the coupler;

    ④ Other packing: wooden case and wooden frame packing can be accepted, but it must be strong, and the hinge can be opened for inspection.

    DHL Special Cargo

    ① Textile: commercial invoice declaration format: 100% COTTON WOVEN LADIES ‘T-SHIRT. That is, content + material + knitting/knitting + men’s/women’s style + product name;

    ② Textiles: US textile goods need our company to make export license on behalf of US, please be sure to indicate in Chinese on the handover details and waybill: “Make export license on behalf of US”, so as not to miss the operation;

    ③ With battery: only accept the built-in PI967 type battery, do not accept the built-in over 100w high-power battery, do not accept the battery, can take out the battery without tools, do not speak of the built-in battery, waybills, invoices, lists need to be declared actively, otherwise it will be found out the penalty of RMB20-200 yuan/ticket, please carefully check the goods and declaration! Reject uninsulated batteries (products that generate heat, light and sound when touched);

    (4) Wooden cases: it is impossible to open the box inspection of the goods, must provide the original letter of guarantee, to ensure that there is no dangerous goods, no contraband, no high-power battery, otherwise found, all the economic losses and legal liability of the customer;

    ⑥ Watch class: need to provide watch invoice (sample version), the value of each part of the watch, material, origin, whether live;

    ⑦ Tool class: tool class need independent packaging, the blade part shall not exceed 10cm;

    ⑧ Mobile power: do not accept mobile power, engine, refrigerator, air conditioning class.

    DHL shipping battery and live instructions

    ① Mobile power supply: all DHL lines do not undertake mobile power products;

    ② Pure battery: All DHL does not undertake pure battery products

    ③ With batteries: live products must be declared actively, refuse more than 100W power batteries; The battery must be shielded to prevent short circuit; Please check the goods and declaration carefully! Reject uninsulated batteries (products that generate heat, light and sound when touched); Can only undertake the built-in battery, do not undertake supporting battery (can take out the battery without tools, called supporting battery).

    Prohibited or restricted articles

    The customer must strictly abide by the regulations and regulations of express service providers, customs and aviation, and carefully inspect the goods received. The goods must meet the following conditions:

    (1) Prohibited goods: all national and customs stipulated contraband including guns, ammunition, drugs and other articles shall not be transported;

    (2) Dangerous goods shall not be transported: all the provisions of aviation, including inflammable and explosive goods, toxic goods, polluting goods, radioactive goods, unidentified gas, etc.;

    (3)Animals and plants, liquid, powder, objects do not carry: including live organisms, cigarettes or their packaging, drugs, food, etc.;

    (4) Counterfeit, yellow and pirated goods and all the laws and regulations prohibit or restrict the carrying or transport of goods shall not be carried;

    (5) The internal and external packaging of the goods and the goods with the air contraband mark are not carried;

    (6) Active declaration: the battery should be correctly declared (lithium, dry) and built-in, matching, pure battery, refuse the built-in and external power of more than 100W battery, need to provide MSDS proof and battery letter (need to provide the original) (have this need, please contact customer service staff).

    _

    Problem of customs clearance

    _
    Destination duty, return freight, related incidentals

    (1) Express freight does not include customs duties, fines, or special delivery charges imposed by the customs at the destination or the transit place. If such charges are incurred and the destination customer refuses to pay them, or the goods cannot be cleared by the customs at the destination, or are rejected and returned by the customs or the recipient, the charges shall be borne by the sender and ultimately subject to the service provider.

    (2) After delivery, there may be remote, change of address, residential surcharges, specific according to the bill shall be charged to the sender;

    (3) Destination tariff charges: the provisions of the customs tax law of each country are different. The relevant taxes and fees incurred by the destination shall be paid by the recipient. If the recipient of the destination refuses to pay the tariff, the sender shall unconditionally pay the tariff and related fees incurred by the destination. It will be charged directly to the sender according to the Courier bill. If you have any objection, you can contact the destination customer to make payment and provide the payment authorization letter with the payer’s contact information within 7 days. Only then can we help inform the agent to change the payer.

    * In particular, shipments that do not meet these requirements will be detained upon arrival at local customs. The local customs will force the shipment to be abandoned after 5 days’ detention. The sender should confirm with the recipient whether the above customs clearance information is complete before shipping the goods. Upon receipt of the goods, we will assume that the relevant information of the goods has been prepared and will not review them. In case of customs clearance delay, penalty, abandonment or return of the goods at the destination, all responsibility and expenses shall be borne by the senders

    other

    1. Generally, after sending the goods by international express, do the goods need to go through the local customs?
    All international cargoes must pass through customs before they are loaded onto the vessel and after they have been unloaded at the port of destination. Whether you are a consignor or consignee, you will most likely be responsible for import or export clearance and pay taxes on your goods.

    If the express is small or the value does not exceed the local customs declaration requirements, the express will be automatically released after customs clearance. If the declared amount is exceeded, the normal import duties will be paid by the customers of the destination country. If the recipient does not pay the customs duties, the express may be returned. Therefore, it is better to ask the receiving customer whether they have the ability of customs clearance and whether they are willing to accept the tariff if any.

    How much customs duty does the customer have to pay?

    It depends on your cargo, in order to ensure a smooth clearance, you need to first accurately describe what you are shipping. For example, by providing the international standard commodity code, the Customs Code (HS), to ensure that the correct customs duties and taxes are applied. It is established by the World Customs Organization (WCO) and is publicly available.

    Please refer to TARIC within EU
    Within the United Kingdom, refer to the British customs code
    Within the United States, refer to the Harmonized Tariff Schedule
    In Canada, consult the Canada Border Services Agency
    For South American Mercosur countries (Uruguay, Paraguay, Brazil and Argentina), see Nomenclatura Comun do Mercosur
    Among the four express companies, DHL has accumulated logistics solutions for a long time and customs clearance personnel with professional knowledge in various countries, and maintains high operational efficiency in terms of transit time, customs clearance efficiency, operation safety and customer service. Its express clearance system has also been connected with the customs system, simplifying the operation of import and export process. The advanced “air clearance” system enables some express items to be cleared before they reach their destination, allowing faster delivery to customers upon arrival.

    For more tariffs, you can consult the local customer or local customs, and confirm it at the place of shipment to avoid the high return freight caused by the return of tariffs.

    Standard of compensation

    For less, out of stock, damaged parcels
    If the recipient receives a package with inconsistent weight, quantity, number of pieces or damage, the recipient shall inform DHL of the loss or damage within 24 hours upon receipt of the package. And provide the local registration number of the recipient to our company within 7 working days, so as to claim for DHL investigation. If verified by DHL, the maximum compensation shall be free shipping, covering the declared value of the package, and the maximum compensation shall not exceed 100USD. Partial damage or loss shall be compensated according to the percentage of the actual lost quantity in the total amount, but the maximum compensation shall not exceed 100USD.
    Loss of parcel due to customs spot check
    When a parcel passes through the Customs, the Customs may open the parcel for inspection, which may result in the loss of the parcel, loss of the contents (in whole or in part), or seizure by the Customs. Our company shall not assume any liability arising therefrom.

    Insurance

    Insurance can be purchased to reduce unforeseen losses. It is recommended to purchase insurance for valuables as far as possible.